Privacy policy

Last updated: August 11, 2025

This Privacy Policy describes how 21 Cigar Company LLC, doing business as 21 Cigar Co. ("we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bitcoincigars.com (the "Site") or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy. Our Services are available only to customers in the United States, its territories, and APO addresses.

By using or accessing our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any additional steps required by applicable law, such as notifying you of material changes.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources, as described below. The information we collect depends on how you interact with us. We use your personal information to provide the Services, communicate with you, comply with legal obligations, enforce our terms of service, and protect our rights, the Services, and our users.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You

  • Basic Contact Details: Name, address, phone number, email address.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Payment Information: For payments processed through Bankful, we collect payment details such as credit or debit card information or bank account details. For Bitcoin payments processed through our BTC Pay Server instance (an open-source software hosted on a third-party cloud server), we do not directly collect additional personal information beyond what is provided for order fulfillment, such as wallet addresses or transaction confirmations necessary to process your payment.
  • Age Verification Information: Information submitted through AgeChecker.Net to verify that you are 21 or older, as required for purchasing age-restricted products like cigars.
  • Shopping Information: Items you view, add to your cart, or include in your wishlist.
  • Customer Support Information: Information you provide in communications with us, such as messages sent through the Services or via email.

You may choose not to provide certain information, but this may limit your ability to use specific features of the Services, such as making purchases or accessing certain functionalities.

Information We Collect Automatically

We collect certain information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device Information: Device type, operating system, and browser type.
  • Network Information: IP address, network connection details.
  • Interaction Data: Pages visited, time spent on the Site, links clicked, and other interactions with the Services.

For more information, see the "Cookies" section below.

Information We Obtain from Third Parties

We may obtain personal information from third parties who provide services on our behalf, including:

  • Shopify: Our e-commerce platform provider, which collects and processes information to support the Site and Services.
  • Bankful: Our payment processor, which collects payment information (e.g., credit/debit card details, billing address) to process transactions.
  • AgeChecker.Net: Our age verification service, which collects and verifies information to ensure compliance with age restrictions for cigar purchases.
  • Analytics and Marketing Providers: Third parties that collect Usage Data to help us analyze Site performance and tailor advertising.

Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party-provided information or their privacy practices. For Bitcoin payments, our BTC Pay Server instance processes transactions, but we do not directly collect personal information through it beyond what is necessary for order fulfillment.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments (via Bankful or BTC Pay Server), fulfill orders, arrange shipping, manage returns and exchanges, send account-related notifications, enable product reviews, and perform our contract with you.
  • Age Verification: To ensure compliance with legal requirements for age-restricted products using AgeChecker.Net.
  • Marketing and Advertising: To send promotional communications (e.g., emails, text messages, or postal mail) and display tailored advertisements on our Site or third-party platforms, based on your shopping behavior and preferences.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, illegal, or malicious activities, including securing your account and verifying payment transactions.
  • Customer Support: To respond to your inquiries, provide assistance, and improve our Services.
  • Service Improvement: To analyze Usage Data and enhance the functionality and user experience of the Site and Services.

Cookies

We use Cookies to power and improve our Site and Services, including remembering your preferences, running analytics, and understanding user interactions. For details on Cookies used by Shopify, see Shopify's Cookie Policy.

Third parties, such as analytics and advertising partners, may also use Cookies to tailor services and advertisements. You can manage Cookie preferences through your browser settings, but disabling Cookies may affect the functionality of the Services. Blocking Cookies may not fully prevent information sharing with third parties, such as advertising partners.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy, in the following circumstances:

  • Service Providers: With vendors performing services on our behalf, such as Shopify (e-commerce platform), Bankful (payment processing), AgeChecker.Net (age verification), IT management, data analytics, customer support, cloud storage, and fulfillment/shipping providers. For Bitcoin payments, our BTC Pay Server instance (hosted on a third-party cloud) processes transactions, but we do not share additional personal information beyond what is necessary for order fulfillment.
  • Business and Marketing Partners: With partners, including Shopify, to provide services and deliver targeted advertising.
  • With Your Consent: When you direct us to share information, such as for shipping products or through social media integrations.
  • Corporate Transactions: In connection with a merger, acquisition, bankruptcy, or similar business transaction.
  • Legal Obligations: To comply with legal requirements (e.g., responding to subpoenas or search warrants), enforce our terms of service, or protect the Services, our rights, or our users.

In the past 12 months, we have disclosed the following categories of personal information to the recipients listed below for the purposes outlined in this Privacy Policy:

Category Categories of Recipients
Identifiers (e.g., contact details, order information, account information) Vendors (e.g., Shopify, Bankful, AgeChecker.Net), business/marketing partners, affiliates
Commercial Information (e.g., order details, shopping information, customer support information) Vendors, business/marketing partners, affiliates
Internet or Other Network Activity (e.g., Usage Data) Vendors, business/marketing partners, affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you post product reviews or other user-generated content in public areas of the Services, this content will be publicly accessible. We are not responsible for the privacy or security of information you make public or for how others use it.

Third-Party Websites and Links

Our Site may include links to third-party websites or platforms (e.g., Shopify, Bankful, AgeChecker.Net). We are not responsible for the privacy practices, security, or content of these sites. Please review their privacy policies before providing information. Information you share on third-party platforms may be viewable by others without limitation. Our BTC Pay Server instance operates on a third-party cloud, but we do not directly collect or control additional personal information through it beyond what is necessary for transaction processing.

Children’s Data

Our Services are intended for users aged 21 and older due to the nature of our products. We do not knowingly collect personal information from individuals under 21. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion. We do not “sell” or “share” (as defined by applicable law) personal information of individuals under 16.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information, but no system is completely secure. Information sent to us may not be secure in transit. We recommend avoiding unsecured channels for sensitive communications.

We retain your personal information only as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, or enforce agreements. Retention periods vary based on the type of information and applicable laws.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information, subject to applicable laws:

  • Right to Access/Know: Request access to the personal information we hold about you, including how we use and share it.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Portability: Receive a copy of your personal information or request its transfer to a third party.
  • Restriction of Processing: Request that we stop or limit processing your personal information.
  • Withdrawal of Consent: Withdraw consent for processing where we rely on your consent.
  • Opt-Out of Marketing: Unsubscribe from promotional communications using the unsubscribe link in our emails. Note that you may still receive non-promotional emails (e.g., order confirmations).
  • Appeal: Appeal our decision if we decline your request by replying to our response.

To exercise these rights, contact us using the details below. We may need to verify your identity (e.g., via email or account information) before processing your request. You may designate an authorized agent to make requests on your behalf, provided they provide proof of authorization and we may verify your identity directly. We will respond to requests in accordance with applicable law.

We do not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may appeal our decision or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including in the United States, where our servers and third-party providers (e.g., Shopify, Bankful, AgeChecker.Net, and our BTC Pay Server cloud host) operate. For transfers out of Europe, we use mechanisms like the European Commission’s Standard Contractual Clauses or equivalent UK contracts, unless the destination country is deemed to provide adequate protection. As our Services are limited to the United States, its territories, and APO addresses, international data transfers primarily occur for processing purposes by our service providers.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at info@bitcoincigars.com.